Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "you") and Sesame Pool Services ("Company", "we", "our", "us") regarding your use of our website jacuzzipoolrepair.com.sg and our jacuzzi, sauna, steam room, and pool repair services.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Services Offered

Sesame Pool Services provides professional repair, maintenance, and installation services for:

• Jacuzzi and hot tub systems
• Sauna equipment and heaters
• Steam room generators and controls
• Swimming pool equipment and systems
• Related plumbing and electrical work

All services are subject to availability, technician scheduling, and parts availability.

3. Service Requests and Quotations

3.1 Service Calls

Service requests can be made via:

• WhatsApp: +65 9856 2518
• Phone: +65 9856 2518
• Email: book@jacuzzipoolrepair.com.sg
• Website contact form

3.2 Diagnosis Fee

A diagnosis fee of $40 applies for on-site inspection and assessment. This fee is waived if you proceed with the recommended repair work.

3.3 Quotations

All quotations are:

• Provided in writing (email, WhatsApp, or written document)
• Valid for 30 days from the date of issue
• Subject to change if additional issues are discovered during repair
• Fixed-price for the scope of work described

Any changes to the quoted scope of work will require customer approval before proceeding.

4. Pricing and Payment

4.1 Pricing

All prices are quoted in Singapore Dollars (SGD) and are inclusive of GST where applicable. Prices may vary based on:

• Type and complexity of repair
• Parts required
• Labor hours
• Urgency of service (emergency rates may apply)
• Location (standard island-wide coverage, no additional travel fees)

4.2 Payment Terms

• Payment is due upon completion of work unless otherwise agreed in writing
• Accepted payment methods: Cash, bank transfer, PayNow, credit cards (for certain jobs)
• For large projects, a deposit of 30-50% may be required before commencement
• Outstanding balances unpaid for more than 30 days may incur late payment charges

4.3 Cancellation and Rescheduling

• Cancellations with less than 24 hours notice may incur a $50 cancellation fee
• Rescheduling is free if done at least 24 hours in advance
• No-shows will be charged the full diagnosis fee

5. Warranty and Guarantees

5.1 Workmanship Warranty

We provide a 90-day workmanship warranty on all repair work performed by our technicians. This covers:

• Labor and installation quality
• Proper diagnosis and repair methodology
• Correct part installation

The workmanship warranty does not cover:

• Normal wear and tear
• Damage caused by misuse or negligence
• Issues unrelated to the original repair
• Damage caused by third parties

5.2 Parts Warranty

• OEM (Original Equipment Manufacturer) parts: Covered by manufacturer's warranty (typically 6-12 months)
• Aftermarket parts: 30-90 days warranty depending on the part
• Used or refurbished parts (if agreed): Sold as-is with no warranty

5.3 Warranty Claims

To make a warranty claim:

• Contact us within the warranty period
• Provide proof of service (invoice or receipt)
• Allow our technician to inspect the issue
• Warranty repairs will be scheduled based on technician availability

6. Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about the issue and equipment
• Grant safe and reasonable access to the equipment requiring service
• Ensure a safe working environment for our technicians
• Inform us of any hazards (electrical, water, structural)
• Keep pets secured during service visits
• Clear the work area of personal belongings and obstructions
• Be present or arrange for an authorized representative during service
• Review and approve quotations before work proceeds
• Make timely payment as agreed

7. Liability and Indemnification

7.1 Limitation of Liability

To the maximum extent permitted by Singapore law:

• Our liability is limited to the amount paid for the specific service
• We are not liable for indirect, consequential, or incidental damages
• We are not liable for pre-existing defects or equipment deterioration
• We are not liable for damage to property if customer failed to disclose hazards

7.2 Insurance

We maintain professional liability insurance and workers' compensation coverage for our technicians. Proof of insurance is available upon request.

7.3 Customer Indemnification

You agree to indemnify and hold us harmless from any claims arising from:

• Inaccurate information provided by you
• Unsafe conditions at your property
• Failure to follow post-service recommendations
• Modifications made by third parties after our service

8. Emergency Services

We offer 24/7 emergency repair services for urgent issues such as:

• Water leaks causing property damage
• Electrical hazards
• Complete system failure

Emergency service rates apply outside regular business hours (Mon-Sun, 9am-8pm). Emergency call-out fees range from $80-$150 depending on time and day, which will be clearly quoted before dispatch.

9. Permits and Compliance

Where required by law:

• We will obtain necessary permits for electrical and plumbing work
• Permit costs (if any) will be included in the quotation
• Our technicians are licensed by relevant Singapore authorities (PUB, EMA)
• All work complies with Singapore Building and Construction Authority regulations

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Sesame Pool Services or its licensors and is protected by copyright and trademark laws.

You may not:

• Reproduce, distribute, or modify website content without permission
• Use our trademarks or branding without written consent
• Scrape or harvest data from our website

11. Data Protection and Privacy

Your personal data is collected, used, and protected in accordance with our Privacy Policy and the Singapore Personal Data Protection Act (PDPA).

By using our services, you consent to:

• Collection of contact and service-related information
• Storage of service records for warranty and legal purposes
• Communication regarding your service requests

12. Dispute Resolution

12.1 Complaints Process

If you are dissatisfied with our services:

1. Contact us within 7 days of service completion
2. Describe the issue in detail (email or writing preferred)
3. Allow us reasonable opportunity to inspect and remedy the issue
4. We will respond within 5 business days with a resolution plan

12.2 Mediation

If a complaint cannot be resolved directly, both parties agree to attempt mediation through the Consumers Association of Singapore (CASE) or another mutually agreed mediator before pursuing legal action.

12.3 Governing Law

These Terms are governed by the laws of the Republic of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.

13. Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government restrictions or lockdowns
• Supply chain disruptions
• Labor strikes
• Pandemics or health emergencies

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Amendments

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

For services already contracted, the Terms in effect at the time of agreement will apply.

16. Entire Agreement

These Terms, together with our Privacy Policy and any written quotation or service agreement, constitute the entire agreement between you and Sesame Pool Services and supersede all prior communications and proposals.

17. Contact Information

For questions about these Terms & Conditions, please contact us:

18. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.